FAQs

Q. Does the price shown include VAT? 

A. Yes it does, so there are no surprises at the checkout.  The price you see, is the price you pay.  

NOTE: If you are purchasing from a VAT exempt country this will be deducted at the checkout stage. Please be aware you may have to pay import VAT, customs duties and a handling fee in the receiving country. These charges will depend on the country you reside in.

(As we are based in the UK, all prices shown are in pounds sterling)

Q. Do you ship Worldwide?

A. Yes, we deliver Worldwide. Please see our Delivery Information page for pricing and further information.

Q. How soon after placing my order will it be despatched?

A. Orders placed before 3pm (GMT) are despatched the same day.

Q. When will my order arrive?

A. UK orders are sent via Royal Mail 1st class post so you should receive it within a day or two. Alternatively you can choose the DPD Guaranteed Next Working Day option at the checkout. 

A. All Overseas orders are sent with Royal Mail Tracked, or if you need your tools quickly choose DHL Express Delivery at the checkout for a fast courier service in 1-2 days. 

Q. How do I know the item is in stock?

A. If you can purchase it on our website then we have it in stock. We know how frustrating it can be to find out you have ordered something online only to then be told it is out of stock.  If you would like to pre-order any items please contact us.